HERE TO HELP

A little clarity.
A lot of confidence.

Answers to the questions we hear most — so you can find your forever piece with ease.

01

Orders & Payments

How do I place an order?
Browse our collections, choose your piece, and checkout securely. You will receive a confirmation email with your order details right away.
What payment methods do you accept?
We accept major credit cards, Shop Pay, Apple Pay, Google Pay, and other secure options shown at checkout.
Can I change or cancel my order?
If your order has not yet shipped, contact us as soon as possible with your order number and we will do our best to help.
Will I receive an order confirmation?
Yes. As soon as your order is placed, we send a confirmation email with your items, totals, and next steps.
02

Shipping & Delivery

How long does shipping take?
Most orders ship within a few business days. Delivery times vary by destination — tracking details are emailed once your order is on the way.
Do you offer free shipping?
Yes — we offer free shipping on qualifying orders. See checkout for current thresholds and options.
How can I track my order?
Use the tracking link in your shipping confirmation email, or reach out with your order number and we will look it up for you.
03

Returns & Exchanges

What is your return policy?
We want you to love your piece. Eligible items may be returned within the stated window in original condition. See our Returns page for full details.
How do I start a return or exchange?
Contact our team with your order number and we will guide you through the next steps.
Can I exchange for a different size?
In many cases, yes. Reach out with your order details and preferred size and we will confirm what is available.
04

Jewelry Care

How should I care for my jewelry?
Store pieces separately, avoid harsh chemicals, and gently clean with a soft cloth. We are happy to share care tips for your specific metal or stones.
Can my jewelry be resized or repaired?
Many pieces can be resized or refreshed. Reach out with details about your piece and we will advise on the best options.
05

Custom Orders

How do custom orders work?
Tell us your idea, timeline, and budget. Our team will guide you through options, confirm details, and craft something uniquely yours.
How long does a custom piece take?
Timelines vary by design and materials. We will share an estimated schedule once we understand your vision.

Still have a question?

We are here to help with anything you need.

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